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After Sales Manager - Automotive

MATGR For Engineering And Trading
Obour City, Cairo
Posted 6 years ago
142Applicants for1 open position
  • 92Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Duties:

  • Build, lead, motivate and develop a highly successful team that achieves its objectives
  • To manage all Service and Technical aspects for the full range of product with the objective of achieving the set targets.
  • To assist with the facilitation and implementation of after sales marketing related activities and the retail network and ensure that all activities are coherent in direction.
  • Assist with after-sales related market research and recommend improvement measures with the aim of continuously enhancing customer satisfaction with after sales service.
  • Formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.
  • Plan, develop, and monitor dealer service and parts network.
  • Assist with the updating of service and parts standards as necessary, reviewed once a year.
  • Administer and manage all aspects of customer and dealer complaints
  • Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints.
  • Enhance customer satisfaction by providing effective training to retail network and resolving technical problems.

Job Requirements

  • 10 + years experience
  • Proven Management / Team Leader skills
  • Comfortable with team coaching and communications
  • Excellent customer care

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