Account Manager (SaaS Product)
ShopX -
Cairo, EgyptPosted 6 years ago29Applicants for1 open position
- 11Viewed
- 2In Consideration
- 0Not Selected
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Job Description
ShopX is gamified loyalty program for restaurants and cafes (www.shopxgo.com) which also provide them with feedback channel and intelligent analytics. So as an account manager for the brands that use ShopX you have to be able to:
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in-person meetings
- Give training to brand's staff on how to use the merchant app.
- Give training to the brand's top management on how to use ShopX dashboard.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer’s usage of our product
- Responsible for working with the Sales team to on-board and integrate new clients and developing existing client relationships
Job Requirements
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Deep digital understanding
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem solving skills
- Keen attention to detail and adherence to deadlines
