Customer Success Specialist

Vijua - 6th Of October, Giza

23
Applicants for
1 open position
23
Seen
1
Shortlisted
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
5,000 to 7,000 EGP per month
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

We are seeking a Customer Success Specialist to build stronger relations with our clients and ensure their success using our platform. The specialist should have excellent customer service skills and fluency in English/Arabic written and verbal communication. Some basic Graphic Design skills will be a plus. The specialist will report to the Customer Relations Manager.


The responsibilities include, but are not limited to:

  • Understand our software platform thoroughly in tiny detail (full training will be provided)
  • Pro-actively guide customers in using our platform
  • Perform periodical inspection of client accounts, suggest improvements, and manually implement improvements wherever appropriate
  • Ensure client is getting prompt support responses
  • Report feature requests to development team
  • Report use case studies for marketing team
  • Up-sell supplementary solutions to current customers
  • Develop customer relationship, encouraging loyalty and retention
  • Perform duties as needed.
Job Requirements
  • A degree in Engineering, Business, Information Technology, or equivalent work experience
  • Minimum of 1 year experience in a related job position
  • Fluency in English and Arabic (vocal and written)
  • Excellent computer skills
  • Basic knowledge of HTML and web technologies (recommended)
  • Basic Graphic Design skills (bonus)
  • Ability to work under pressure
About this Company

Vijua is a Cairo-based technology company specialized in interactive ebook technologies. Their award-winning platform, Kotobee, is used today by top institutes and organizations all over the world, with an increasing user base in Education, Publishing, and Training. More... (More)

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