Social Media Specialist
Rehlat -
Mohandessin, GizaPosted 6 years ago49Applicants for1 open position
- 38Viewed
- 15In Consideration
- 16Not Selected
Job Details
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Job Description
- We are looking for a web savvy individual who has experience in Social media & Social customer service, has a flare for social media with the ability to help monitor our brand in the online space, and nurture those supporters into customers.
Role:
- As the Social Media Specialist, you will have the opportunity to create, manage, monitor, respond to, track and report on online discussions about Rehlat. You will serve as a representative for Rehlat in the online community.
Responsibilities:
Social Support
- Monitor and proactively respond for Rehlat across several different platforms including Facebook, Twitter, YouTube, blogs, Pinterest etc. keeping in line with company best practices.
- Through community outreach, participate and initiate dialogue with existing and future customers when appropriate in order to increase following and engagement.
- Monitor and record discussion trends in order to identify opportunities to provide a better product and service to our customer both online and offline.
- Create regular content based on industry and company related events, news, reviews, etc.
- Provide the highest level of written, and sometimes verbal, customer support
- Coordinate services in urgent and non-urgent situations
- Evaluate the needs of customers- proactively, and often times creatively, resolve issues with customers and their products
- Effectively communicate to owners concerns across sales, service, delivery
- Where needed, partner closely with both Product team and Customer Experience teams to alert them of issues trending and escalating on social media
- Work with internal teams in partnership with team manager to improve processes/systems across the business preventing us from delivering world class experiences to our customers
Social Media Optimization
- Analyze content via social media for brand sentiment, relevance, influence and frequency
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with latest social media best practices and technologies
- Use social media marketing tools such as Buffer
- Work with Content writers and designers to ensure content is informative and appealing
- Collaborate with Marketing and Product Development teams
- Perform any other duties as designated by the Digital Marketing manager
- Communicate with industry professionals and influencers via social media to create a strong network
- Provide constructive feedback
Job Requirements
- Bachelor’s degree in Marketing or related field
- 1-2 years of experience with Customer Service
- 2+ years of mandatory experience in Social Media
- Detail Oriented with excellent written and verbal communication skills
- Determining the problem/sentiment of each post and how we would respond to it.
- Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
- Ability to utilize mobile applications.