Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Key Responsibilities:
- Performing the full audit cycle including risk management and control management over operations; effectiveness and compliance with all applicable directives and regulations.
- Obtaining, analyzing and evaluating reliable documentation, reports, data and flow charts.
- Improve quality of service by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
- Perform and control the full audit cycle.
- Maintain analysis and evaluate cases, previous reports, data, and flowcharts.
- Prepare and present reports that reflect audit’s results and document process.
- Conduct follow up audits to monitor management’s interventions.
- Engage to continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
- Study documentation, including reports, statements, and records to gather information.
- Presents summarized findings concerning audit results and trends for internal groups.
- Identify audit results to determine methods for increasing compliant metrics and decreasing non-compliant metrics.
- Keeps up to date on audit procedures and regulations by attending conferences, workshops and continuing education seminars
- Timely execution of risk- based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects.
- Conduct audit testing of specified area and identify reportable issues and dimension of risk.
- Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions.
- Performing risk assessments on key business activities and using this information to guide what to cover in audits.
- Assures that COPC & ISO certification processes are compliant across the organization.
- Review ATACs and ARTMCs & Table F action plans.
- Identifies process gaps & assists in new version process updates.
Areas Job Impacts:
- Quality of Service
- Client satisfaction
- Certifications
Contacts within Raya but outside own area of work:
- All Departments
Contacts outside Raya:
- External auditors - Clients
Job Dimension:
- People Management & Leadership:
- NA
- Financial Impact:
- NA
Job Requirements
- Communication Skills
- Ability to manage Multi-Tasks
- Organization Skills
- Business Perspective
- Problem Solving:
- Ability to spot problems
- Use analysis for better understanding
- Ability to map out issue in a logical and consistent manner
Educational Background:
- University Degree
- COPC certification is an added plus
- Six Sigma certification is an added plus
Professional Experience:
- 3-5 years of experience in relevant filed (Contact Center Industry is a must)
Language Skills:
- Arabic is mandatory
- Proficiency in English
Functional Level:
- Excellent Understanding of Company approaches
- Excellent understanding of Table – F and its CUIKA
- Strong Analytical Skills
- Strong COPC standards and approaches Knowledge
- Strong Operational Knowledge
Business Level:
- Knowledge of RCC statement of direction
- Knowledge of RCC internal policies and procedures
- Knowledge of RCC business objectives