Internal Audit Specialist

Raya Contact Center - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
About the Job

Key Responsibilities:

  • Performing the full audit cycle including risk management and control management over operations; effectiveness and compliance with all applicable directives and regulations.
  • Obtaining, analyzing and evaluating reliable documentation, reports, data and flow charts.
  • Improve quality of service by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
  • Perform and control the full audit cycle.
  • Maintain analysis and evaluate cases, previous reports, data, and flowcharts.
  • Prepare and present reports that reflect audit’s results and document process.
  • Conduct follow up audits to monitor management’s interventions.
  • Engage to continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
  • Study documentation, including reports, statements, and records to gather information.
  • Presents summarized findings concerning audit results and trends for internal groups.
  • Identify audit results to determine methods for increasing compliant metrics and decreasing non-compliant metrics.
  • Keeps up to date on audit procedures and regulations by attending conferences, workshops and continuing education seminars
  • Timely execution of risk- based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects.
  • Conduct audit testing of specified area and identify reportable issues and dimension of risk.
  • Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions.
  • Performing risk assessments on key business activities and using this information to guide what to cover in audits.
  • Assures that COPC & ISO certification processes are compliant across the organization.
  • Review ATACs and ARTMCs & Table F action plans.
  • Identifies process gaps & assists in new version process updates.

Areas Job Impacts:

  • Quality of Service
  • Client satisfaction
  • Certifications

Contacts within Raya but outside own area of work:

  • All Departments

Contacts outside Raya:

  • External auditors - Clients

Job Dimension:

  • People Management & Leadership:
  • NA
  • Financial Impact:
  • NA
Job Roles: Quality
Job Requirements
  • Communication Skills
  • Ability to manage Multi-Tasks
  • Organization Skills
  • Business Perspective
  • Problem Solving:
  • Ability to spot problems
  • Use analysis for better understanding
  • Ability to map out issue in a logical and consistent manner

Educational Background:

  • University Degree
  • COPC certification is an added plus
  • Six Sigma certification is an added plus

Professional Experience:

  • 3-5 years of experience in relevant filed (Contact Center Industry is a must)

Language Skills:

  • Arabic is mandatory
  • Proficiency in English

Functional Level:

  • Excellent Understanding of Company approaches
  • Excellent understanding of Table – F and its CUIKA
  • Strong Analytical Skills
  • Strong COPC standards and approaches Knowledge
  • Strong Operational Knowledge

Business Level:

    • Knowledge of RCC statement of direction
    • Knowledge of RCC internal policies and procedures
    • Knowledge of RCC business objectives
    About this Company

    Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

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