Internal Audit Specialist

Raya Contact Center - Cairo

67
Applicants for
1 open position
11
Seen
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Key Responsibilities:

  • Performing the full audit cycle including risk management and control management over operations; effectiveness and compliance with all applicable directives and regulations.
  • Obtaining, analyzing and evaluating reliable documentation, reports, data and flow charts.
  • Improve quality of service by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes.
  • Perform and control the full audit cycle.
  • Maintain analysis and evaluate cases, previous reports, data, and flowcharts.
  • Prepare and present reports that reflect audit’s results and document process.
  • Conduct follow up audits to monitor management’s interventions.
  • Engage to continuous knowledge development regarding rules, regulations, best practices, tools, techniques and performance standards.
  • Study documentation, including reports, statements, and records to gather information.
  • Presents summarized findings concerning audit results and trends for internal groups.
  • Identify audit results to determine methods for increasing compliant metrics and decreasing non-compliant metrics.
  • Keeps up to date on audit procedures and regulations by attending conferences, workshops and continuing education seminars
  • Timely execution of risk- based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects.
  • Conduct audit testing of specified area and identify reportable issues and dimension of risk.
  • Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions.
  • Performing risk assessments on key business activities and using this information to guide what to cover in audits.
  • Assures that COPC & ISO certification processes are compliant across the organization.
  • Review ATACs and ARTMCs & Table F action plans.
  • Identifies process gaps & assists in new version process updates.

Areas Job Impacts:

  • Quality of Service
  • Client satisfaction
  • Certifications

Contacts within Raya but outside own area of work:

  • All Departments

Contacts outside Raya:

  • External auditors - Clients

Job Dimension:

  • People Management & Leadership:
  • NA
  • Financial Impact:
  • NA
Job Roles: Quality
Job Requirements
  • Communication Skills
  • Ability to manage Multi-Tasks
  • Organization Skills
  • Business Perspective
  • Problem Solving:
  • Ability to spot problems
  • Use analysis for better understanding
  • Ability to map out issue in a logical and consistent manner

Educational Background:

  • University Degree
  • COPC certification is an added plus
  • Six Sigma certification is an added plus

Professional Experience:

  • 3-5 years of experience in relevant filed (Contact Center Industry is a must)

Language Skills:

  • Arabic is mandatory
  • Proficiency in English

Functional Level:

  • Excellent Understanding of Company approaches
  • Excellent understanding of Table – F and its CUIKA
  • Strong Analytical Skills
  • Strong COPC standards and approaches Knowledge
  • Strong Operational Knowledge

Business Level:

    • Knowledge of RCC statement of direction
    • Knowledge of RCC internal policies and procedures
    • Knowledge of RCC business objectives
    About this Company

    Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center with its Call Center services caters to clients, including... (More)

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