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ICT Senior Voice System Administrator

Majorel Egypt
Abbassia, Cairo
Posted 6 years ago
10Applicants for1 open position
  • 7Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Managing ICM, CVP, and CUCM cluster.
  • Creating CVP VXML Scripts / ICM Scripts with high complexity designs and call flows.
  • Managing CUBEs, Gateways, and IP Phones.
  • Managing and troubleshooting voice recording system
  • Managing and troubleshooting billing system.
  • Troubleshooting and investigating Voice System abnormalities.
  • Maintaining Voice system functionality through the continuous monitor of system logs.
  • Managing backups procedures

In addition to :

  • Providing technical consultancy to ECCO Outsourcing Sales Team
  • Handling major / new implementations in the voice system
    Revising tenders and answering new customers voice related Inquiries

Job Requirements

  • Bachelor degree in Engineering / Computer Science Major
  • 5+ Years of experience in the Contact Center and IPT fields
  • CCNP Collaboration / CCVP is a must
  • Cisco UCCE system hands-on experience is a must
  • ITIL Foundation is a plus.

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JobsInstallation/Maintenance/RepairICT Senior Voice System Administrator