Office Manager (Customer Relations )
DE.CI -
Cairo, EgyptPosted 6 years ago41Applicants for1 open position
- 19Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
We are looking for an Office Manager/Customer Relations to organize and coordinate administrative duties and office procedures and maintain customers relation and inquiries.Your role is to create and maintain a pleasant work environment for the employees, ensuring high levels of satisfactions for customers.
Responsibilities
- Scheduling meetings and appointments.
- Maintain customers relationships and handle their complaints and pass it to the responsible department.
- Take feedback from walk-Ins and customers randomly.
- Managing incoming calls and customer service inquiries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Organize the office layout and order stationery and equipment.
- Maintain the office & showroom condition and arrange necessary repairs.
- Coordinate with IT department on all office equipment
- Manage office G&A budget, ensure accurate and timely reporting
- Assist in the on boarding process for new hires
- Address employees query regarding office management issues (e.g. stationery, Hardware and travel arrangements)
- Plan in-house or off-site activities, like parties, celebrations and conferences
Job Requirements
- Proficiency in MS Office (MS Excel and MS Outlook, in particular)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to work within a team as well as individually.
- Bachelor school degree
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