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Job Description
Software Technical Support Engineer or Application Support Engineer will provide IT software consulting services and work with the teachers and staff to resolve applications and products issues. Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow teachers and staff to maintain or improve their system. This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, responsiveness, collaboration, technical Support expertise, and business acumen.
Duties and Responsibilities:
- Act as primary Software technical Support.
- Data migration and testing.
- Backup and Restore database and check it .
- Designing modules by dividing the user requirements into sub modules and setting time frame for task completion.
- Receiving requests for new modules and modification to existing tasks. Participate in setting and implementing programming standards, procedures and common libraries for projects.
- Develop web and desktop applications using .net (Visual Studio [C#, ASP.net, ADO.net]), XML Web Services, JavaScript.
- Excellent knowledge of Microsoft SQL Server and MySQL.
- Prepare and present progress reports on project/activities as required. (Crystal Reports, Reporting Services)
- Testing and evaluating the systems functionality to ensure successful integration.
- Take ownership of Staff issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve Staff issues.
- Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
- Upgrade or migrate the software
- Troubleshooting, data recovering and reinstalling Software.
- Provide prompt and accurate feedback to Staff
Job Requirements
- Bachelor of Science of Engineering, Computer Science or equivalent experience.
- Excellent Knowledge of Visual Studio 2010, 2012.2015
- Excellent Knowledge on C# and MS SQL Server, Crystal Reports, Reporting Services
- Excellent communication skills (written and talking)
- Team Worker and able to work under pressure.
- 1-3 year experience.
- Win Server 2012/2016 is a plus.
- Systems and network infrastructure background is a plus.
- Applicant must be a language school or experimental graduate
- Understanding of common support metrics, available tools, and typical industry standards for excellent support
- Strong troubleshooting and multi-tasking skills.
- Prioritizing and managing many open cases at one time.
- Self-motivated, independent, well-organized and dynamic.
Personal Skills:
- Accuracy
- Concentration
- Efficiency
- Excellent communication skills (written and talking)
- Highly organized
- Self-motivated
- Teamwork and Problem solving skills
- Ability to learn.
Required Candidates
- Experience: Min 1-3 years
- The Candidate must be resident at this places 6 October / Elharam / Faisal / Mohandseen / Doki
- Attach a recent photo to your CV is a must
- Preference to who is the holder of ITI diploma
- Preference to who working in the schools.
- Language: Very Good Arabic and English
- Position: Software Support Engineer
- Maximum Age 30 year
