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TeleSales & Training Coordinator

Be Group
Heliopolis, Cairo
Posted 6 years ago
64Applicants for1 open position
  • 50Viewed
  • 2In Consideration
  • 37Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Ask questions to understand customer requirements and close sales
  • Input program scheduling details, logistics details and follow through on implementation.
  • Ensure instructors and clients are informed of all aspects of program and schedule pre-delivery
  • Resolve customer complaints.
  • Coordinate customer registration and scheduling
  • Confirm customer attendance and progress
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Act as the company gatekeeper.
  • Suggest and implement solutions when there is a service issue.
  • Handle refunds.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Handle student and instructor logistics and assist in proper resource management

Job Requirements

  • 0 to 1 year of experience
  • Graduates only
  • Good Communicator
  • Adaptive to change
  • Detail oriented
  • Excellent follow-up skills
  • Can work under pressure
  • Good Command of English
  • Ability to multi-task
  • Proactive
  • Nasr city resident or nearby

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