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Job Description
- Responsible for handling client’s requests, orders and inquiries through phone, email and online channels
- Managing & Building clients relationships.
- Participate in sales and marketing process
- Following up with customers till their issues has been handled.
- Resolve customer complaints & problems aiming for customer satisfaction.
- Obtain and evaluate all relevant information to handle customer and service inquiries.
- Will be chatting with customers, documenting and handling their requests online.
- Corresponding with the operations team to make sure of timely fulfillment of users requests
- Perform other related duties
Job Requirements
- Must be an energetic self-starter with the ability to work both independently and within a team
- Good customer service skills and great enthusiasm for helping customers
- Good time management skills, attention to detail and the ability to multi task
- Logical thinker
- Fast learning
- Patience
- Good Excel skills & MS Office applications In General