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Customer Service Agent

EgyExpress Logistics
Heliopolis, Cairo
Posted 6 years ago
80Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Answer All customer inquiries by mail , phone , etc ..
  • Track and trace courier shipment status with carriers

Job Requirements

  • Very good communication skills.
  • Very good computer skills.
  • Very good knowledge of English Language
  • Flexible with Rotational hours/Rotational Days off
  • Full Time
  • Females only.

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