Information Systems Specialist

Ibn Sina Pharma - Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Installing, configuring and maintain computer hardware, software (PC-Laptops-Thin clients-Handhelds-Tablets-Scanners) and other mobile devices with business applications.
  • Deploy client operating systems (Linux platforms and Windows platforms) with standardized applications and networking software according to IT company policy.
  • Tracks incidents in IT ticketing system.
  • Troubleshoots technical issues.
  • Provides support via phone, email, and face-to-face in a timely manner, during standard business hours.
  • Ensure data integrity with regard to our fixed asset inventories.
  • Ensure anti-virus software is installed, properly configured, and regularly updated.
  • Operate servers and maintain the daily and monthly users and servers backups.
  • Administrate branch active directory server with joining users, Computers and Group polices.
  • Creating and designing reports using DB2 query and report generator BI tool to help business users.
  • Perform basic troubleshooting on issues related to the ERP system applications and follow up with the next level of support “seniors and Regionals”.
  • Diagnose and resolving issues relating to business Internet connectivity, WAN technologies, remote access and ADSL and follow up network communication problems with ISP.
  • Create new users accounts, permissions and maintain all workstation (PC's, Handhelds and Tablets and review all user profiles access list and authorities.
  • Operate and maintain laser printers, line matrix printer, and thermal printers and perform routine maintenance then follow-up the operating conditions off site maintenance to ensure integrity of operations processes.
  • Ensure availability of papers, printing supplies to ensure smooth work operations by Follow up and analyzing consumption for the printer supplies (Fuser, Photoconductor and all Toner types) and generates consumption vs productivity reports to direct manager.
  • Follow up with the service providers regarding the IT maintenance to ensure effective work operations.
  • Ensure continuous development and update of IT knowledge.
  • Follow the rules and guidelines of the IT Department concerning Operations, Security and Business Continuity.
  • Fill in and submit follow-up reports to IT regional supervisor regarding the consumption of the papers, tuners, printing supplies, inventory…etc.
  • Perform periodically Tests to the connectivity backup line and create monthly down time report and reported to direct manager.
  • Collecting and updating Inventory report for equipment with all information about computers, printers and servers counts, serials and status on monthly basis and reported to direct manager.
  • Perform regular backup to all data related to users on all branch PCs and monitor backup jobs and ensure high level of completion success rate.
  • Maintain and troubleshooting issues related to UPS devices and follow-up maintenance procedures with maintenance providers.
  • Occasional after-hours work if required.
Job Requirements
  • Bachelor's degree in computer science or engineering is more preferable.
  • One year of experience or more in the same field.
  • MCIPT or MCSE is preferable.
  • Windows server 2003, 2008
  • Network design, configurations and maintenance.
  • Hardware maintenance.
  • Knowledge of distribution business cycle is more preferable.
About this Company

IBN SINA Pharma is an Egyptian Pharmaceutical Distribution company founded in 2001 by Dr. Mohamed Abdel-Gawad, alongside Egyptian investors and a French group (Eurapharma) as a joint-stock company under the name (IBNSINA Laborex Pharma).

In 2006, the Egyptian... (More)

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