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Job Description
- Monitoring Q’s performance communicating corrective actions to resolve any deviations from plans
- Carrying out the correspondence between WF and Ops team
- Saving records of requests received
- Generating performance reports analyzing results and investigating any abnormalities
Job Requirements
- Strong Analytical and numerical skills.
- Operations background is a must
- V good at using MS Excel.
- Business writing skills.
- Able to work under pressure of load and quality of work
- Multi-tasking and time management
- Understanding of call center metrics
- Creative thinking and problem solving skills
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