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Fleet Quality Specialist

Swvl
Maadi, Cairo
Posted 6 years ago
80Applicants for1 open position
  • 79Viewed
  • 23In Consideration
  • 55Not Selected
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Job Details

Experience Needed:
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Job Description

  • Hold a quality shift
  • Applying all deductions and Bonuses Policies
  • Responsible for on time ride quality during his shift
  • Preparing and reviewing Captain Absence and Captains Behavior Sheets
  • Reporting Drivers Behavior to captain support, training and supply teams
  • Reporting Drivers Deductions to Captain support team
  • Reporting Dashboard and Captain App issues to the tech team
  • Prepare all required reports related to Captains and rides
  • Monitor all received tickets on all channels and take actions accordingly
  • Monitor rides status and make sure all rides will start on time
  • Assigning backup vans and handling their positioning around the city
  • Building strong relationship with captains and boost their loyalty to Swvl

Job Requirements

  • V. Good Communication Skills.
  • Team Work
  • Problem Solving
  • Attention to details
  • Functional skills
  • Organized and systematic
  • Very strong English writing and speaking skills

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JobsOperations/ManagementFleet Quality Specialist