Fleet Quality Specialist
Swvl -
Maadi, CairoPosted 6 years ago80Applicants for1 open position
- 79Viewed
- 23In Consideration
- 55Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Hold a quality shift
- Applying all deductions and Bonuses Policies
- Responsible for on time ride quality during his shift
- Preparing and reviewing Captain Absence and Captains Behavior Sheets
- Reporting Drivers Behavior to captain support, training and supply teams
- Reporting Drivers Deductions to Captain support team
- Reporting Dashboard and Captain App issues to the tech team
- Prepare all required reports related to Captains and rides
- Monitor all received tickets on all channels and take actions accordingly
- Monitor rides status and make sure all rides will start on time
- Assigning backup vans and handling their positioning around the city
- Building strong relationship with captains and boost their loyalty to Swvl
Job Requirements
- V. Good Communication Skills.
- Team Work
- Problem Solving
- Attention to details
- Functional skills
- Organized and systematic
- Very strong English writing and speaking skills