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Job Description
FilKhedma is like Uber for home services example plumbing, carpentry,...etc. A very important part of the business is managing the operations of plumbers, carpenters,...etc. As a senior operations specialist, you will be responsible for:
- Participating in setting operations strategy
- Handling daily operational issues by phone mainly to ensure technicians arrive on time and service quality is high
- Daily reviews of available manpower vs. customer demand
- Recommendation to recruitment and training regarding quality of technicians
- Support in technician orientation
Job Requirements
- Be excited about working on growing the business
- Minimum 3 years experience working in an operations function
- Experience working with blue collar employees
- Good at using operations management systems
- Experience working with plumbers, carpenters, electricians is a plus
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