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Desktop Support Engineer

e-finance
Smart Village, Giza
Posted 6 years ago
107Applicants for1 open position
  • 32Viewed
  • 13In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide users with the right solution and highlight the products’ benefits.
  • Adhere to the SLA between first line of support team and customer.
  • Adhere to the SLA between Help desk Support team and the first line of support.
  • Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
  • Escalate and communicate user’s problems to the 3rd line of support.
  • Contribute in the testing and training of the new products and patching level in order to support them.
  • Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
  • Prepare hardware and software inventory and update our inventory sheet.
  • Install, Build, Deploy virtual images and physical PCs (HW /SW).
  • Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
  • Upgrade, Configure workstations and peripheral components.
  • Data-center activities (Blade & Rack Mounted servers).
  • Identify, research, and resolve hardware, software problems.
  • Basic Windows scripting ability.
  • Performs other related duties and assignments as assigned by supervisors.
  • Ensure all policies and procedures are adhered.
  • Deploy software packages using Microsoft SCCM.
  • Follow up Microsoft SCOM Alerts.
  • Occasional weekend duties, such as providing on-call or remote weekend help-desk support.

More information:

  • Possible travel to job sites to provide hands-on assistance with installation, training or service.

Job Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering and other related degree.
  • MCSA knowledge.
  • General applications operational skills (troubleshooting, scripting) is mandatory.
  • Interpersonal organization.
  • Dedication, sense of ownership.
  • Ability to work in teams.
  • Excellent oral and written communication skills.
  • Must be team oriented.
  • Must have technical support experience via the phone and via direct customer facing.
  • Must have systems support experience, preferably in a large production environment
  • Experience in working with professionals from other cultures
  • Ability to work in shift basis
  • The ability to work under stress and meet deadlines.

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