- Experience Needed:
- 1 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
- Travel Frequency:
- Up to 25% travel
About the Job
- Provide users with the right solution and highlight the products’ benefits.
- Adhere to the SLA between first line of support team and customer.
- Adhere to the SLA between Help desk Support team and the first line of support.
- Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
- Escalate and communicate user’s problems to the 3rd line of support.
- Contribute in the testing and training of the new products and patching level in order to support them.
- Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
- Prepare hardware and software inventory and update our inventory sheet.
- Install, Build, Deploy virtual images and physical PCs (HW /SW).
- Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
- Upgrade, Configure workstations and peripheral components.
- Data-center activities (Blade & Rack Mounted servers).
- Identify, research, and resolve hardware, software problems.
- Basic Windows scripting ability.
- Performs other related duties and assignments as assigned by supervisors.
- Ensure all policies and procedures are adhered.
- Deploy software packages using Microsoft SCCM.
- Follow up Microsoft SCOM Alerts.
- Occasional weekend duties, such as providing on-call or remote weekend help-desk support.
- Possible travel to job sites to provide hands-on assistance with installation, training or service.
1 to 2 years
Bachelor's Degree at least
Information Technology Services
About this Company
e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.
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