Desktop Support Engineer

e-finance - Smart Village, Giza

100
Applicants for
1 open position
32
Seen
13
Shortlisted
1
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
Travel Frequency:
Up to 25% travel
About the Job
  • Provide users with the right solution and highlight the products’ benefits.
  • Adhere to the SLA between first line of support team and customer.
  • Adhere to the SLA between Help desk Support team and the first line of support.
  • Help end-users in the setup Microsoft and CISCO products in response to the trouble tickets assigned by the first.
  • Escalate and communicate user’s problems to the 3rd line of support.
  • Contribute in the testing and training of the new products and patching level in order to support them.
  • Train the first line of support team on the new products to the extent that helps them delivers their role as a first line of support.
  • Prepare hardware and software inventory and update our inventory sheet.
  • Install, Build, Deploy virtual images and physical PCs (HW /SW).
  • Troubleshooting basic network (WiFi, DHCP, DNS and Active Directory).
  • Upgrade, Configure workstations and peripheral components.
  • Data-center activities (Blade & Rack Mounted servers).
  • Identify, research, and resolve hardware, software problems.
  • Basic Windows scripting ability.
  • Performs other related duties and assignments as assigned by supervisors.
  • Ensure all policies and procedures are adhered.
  • Deploy software packages using Microsoft SCCM.
  • Follow up Microsoft SCOM Alerts.
  • Occasional weekend duties, such as providing on-call or remote weekend help-desk support.

More information:

  • Possible travel to job sites to provide hands-on assistance with installation, training or service.
Job Requirements
  • Bachelor’s degree in Computer Science, Computer Engineering and other related degree.
  • MCSA knowledge.
  • General applications operational skills (troubleshooting, scripting) is mandatory.
  • Interpersonal organization.
  • Dedication, sense of ownership.
  • Ability to work in teams.
  • Excellent oral and written communication skills.
  • Must be team oriented.
  • Must have technical support experience via the phone and via direct customer facing.
  • Must have systems support experience, preferably in a large production environment
  • Experience in working with professionals from other cultures
  • Ability to work in shift basis
  • The ability to work under stress and meet deadlines.
About this Company

e-finance provides state of the art Electronic Payment Solutions and Business Integration & Optimization services to the government and financial sectors in a secure environment according to the international security standards.

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