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Job Description
- Deliver product demos and training to customers
- Prepare User and Administrator guides and references
- Implement Dynamics CRM customizations and extensions
- Liase between product team and customer to commnicate customer new requirements and help prioritize and deliver these requirements if necessary.
- Work very closely with customer team members to ensure proper transition of the operations
- Respond to customer queries and support request within the defined service level agreement (SLA)
- Maintain a high level of stability and availability of supported products
- Responsible for investigating, logging and troubleshooting all the reported issues until closure.
- Route the issues after the investigation to the development team if needed
- Analyze issues and event trends and provide insight to allow continuous improvement
- Perform all the daily operations for the supported systems
- Prepare internal operational reports and forecasts.
Job Requirements
- Knowledge and skills that are both broad and deep in Microsoft solutions, specifically CRM Dynamics and Dynamics 365.
- Ability to share and communicate ideas clearly, both orally and in writing.
- Ability to quickly learn and support new applications and technologies
- Strong communication skills and the ability to interact with users of varying skill levels
- Fanatic discipline for customer-centric thinking and finding solutions to client problems before they are even aware a problem exists
- Strong analytical and problem-solving skills
- Strong Interpersonal Skills
- Effective Time Management
- Ability to work both independently and as a team member with minimal supervision
- Eye for details and identifying problems
- Previous Experience in CRM implementation based on Microsoft CRM Dynamics is a plus