CRM On-Boarding & Support Specialist - Products

BlueCloud - Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Deliver product demos and training to customers
  • Prepare User and Administrator guides and references
  • Implement Dynamics CRM customizations and extensions
  • Liase between product team and customer to commnicate customer new requirements and help prioritize and deliver these requirements if necessary.
  • Work very closely with customer team members to ensure proper transition of the operations
  • Respond to customer queries and support request within the defined service level agreement (SLA)
  • Maintain a high level of stability and availability of supported products
  • Responsible for investigating, logging and troubleshooting all the reported issues until closure.
  • Route the issues after the investigation to the development team if needed
  • Analyze issues and event trends and provide insight to allow continuous improvement
  • Perform all the daily operations for the supported systems
  • Prepare internal operational reports and forecasts.
Job Requirements
  • Knowledge and skills that are both broad and deep in Microsoft solutions, specifically CRM Dynamics and Dynamics 365.
  • Ability to share and communicate ideas clearly, both orally and in writing.
  • Ability to quickly learn and support new applications and technologies
  • Strong communication skills and the ability to interact with users of varying skill levels
  • Fanatic discipline for customer-centric thinking and finding solutions to client problems before they are even aware a problem exists
  • Strong analytical and problem-solving skills
  • Strong Interpersonal Skills
  • Effective Time Management
  • Ability to work both independently and as a team member with minimal supervision
  • Eye for details and identifying problems
  • Previous Experience in CRM implementation based on Microsoft CRM Dynamics is a plus
About this Company

BlueCloud is a professional services company that provides world-class services and solutions to enterprise customers in EMEA. With the mission of offering end-to-end highest-quality services and solutions that deliver value and meet customer and industry-specific needs, the... (More)

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