- Experience Needed:
- More than 1 year
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Deliver product demos and training to customers
- Prepare User and Administrator guides and references
- Implement Dynamics CRM customizations and extensions
- Liase between product team and customer to commnicate customer new requirements and help prioritize and deliver these requirements if necessary.
- Work very closely with customer team members to ensure proper transition of the operations
- Respond to customer queries and support request within the defined service level agreement (SLA)
- Maintain a high level of stability and availability of supported products
- Responsible for investigating, logging and troubleshooting all the reported issues until closure.
- Route the issues after the investigation to the development team if needed
- Analyze issues and event trends and provide insight to allow continuous improvement
- Perform all the daily operations for the supported systems
- Prepare internal operational reports and forecasts.
More than 1 year
Not Specified at least
Information Technology Services
About this Company
BlueCloud is a professional services company that provides world-class services and solutions to enterprise customers in EMEA. With the mission of offering end-to-end highest-quality services and solutions that deliver value and meet customer and industry-specific needs, the...
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