Job Details
Skills And Tools:
Job Description
Main Purpose
Create the bridge between beneficiaries (people on the move, migrants and refugee communities) and care providers (MSF and/or supported services) in the host country (arrival/transit/destination). The aim is to ensure fair and equal access to health care and other relevant services by addressing potential negative consequences of language barriers, socio-cultural differences, discrimination and tensions.
Accountabilities
Contribute to the provision of quality and cultural sensitive services, facilitating the relation between patients and the care providers involved in medical consultations, mental health sessions (individual and group), intake sessions, physiotherapy sessions, social worker sessions, nursing and triage activities, dispensary etc.
- Ensure quality interpretation between the care providers and the beneficiaries in their mother tongue making the words of the care provider understandable to the patient and vice versa meanwhile ensuring intercultural awareness. The consultation is driven by the care provider.
- Assist care providers and beneficiaries in addressing potential negative consequences of socio-cultural differences, different visions and knowledge on health provision- such as misunderstandings, fears, misperception, stereotype and prejudices, tensions- with the aim to support the therapeutic intervention: intercultural mediation and cultural brokerage (e.g sharing important aspects of the beneficiary’s cultural background with the medical/MH staff, to be considered for the treatment and vice versa); assess, identify and report barriers impairing fairness and equality
- Ensure accompaniment of patients in case of referrals to external services when needed
- Contribute to context analysis and data collection related to medical/humanitarian issues and cultural awareness, in order to provide reliable information for operational decision-making
- Guarantee the confidentiality, impartiality and neutrality. Declare conflict of interest.
Job Requirements
Requirements
Education
- Essential secondary education. Desirable degree in social sciences, social communication or teaching
- Training in interpretation or intercultural mediation is an asset.
Experience
- Minimum two years’ experience in similar position, preferably in provision of medical services and/or with NGOs
- Previous experience in migration/refugees contexts
Languages
- Mother tongue/C2 in either Oromo/Amharic, Tigrinya or Somali is essential
- Proficiency in English
- Desirable proficiency in mission local language – Arabic
Knowledge
- Deep knowledge of culture and health related aspects of the beneficiaries
- Knowledge of the Egyptian culture and health system
- Knowledge of migration dynamics
Competencies
- Commitment to MSF principles (level 1)
- Behavioral flexibility (level 2)
- Stress management (3)
- Teamwork & cooperation (level 1)
- Results & quality orientation (level 1)
- Service Orientation (level 2)
- Cross-cultural awareness (level 3)
- Initiative and innovation (level 1)
- Networking (level 1)
- Security awareness ( level 2)
- Dead-line for application: Saturday, 2nd of June 2018