Job Details
Experience Needed:
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Job Description
- Receive proper training from the direct Supervisor and orientation about the organization and ECCO Academy
- Implement all trainings designated to him/her with the required quality standard of the Academy
- Assist in implementing the TNA analysis for the organization departments and projects
- Assist in designing the Academy newsletter, quotations and ads
- Assist in designing the training material for the training department
- Deliver effective team building activities and trainings
- Communicate with the required departments to extract the nomination lists for the training plan
- Upgrade and update the training profile of each employee
- Design e-learning videos
- Research the required and necessary training tools for the organization
- Correct all tests for all batches delivered and delegated to them
- Research the latest training material and e-learning methods
- Perform coaching/training when delegated for Customer Representatives
- Review & Maintain consistency of training materials.
- Submit stationary requirements to Supervisor
- Reporting Training batches attendance and verification
- Assist in implementing the ROI
- Deliver any required extra task when asked
Job Requirements
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Team work
- Analyzes Information
- Focuses on Process and Quality
- Multi tasks
- Presents with Impact
- Writes with impact
- Provides Effective Feedback
- Coaching Skills
- Relationship Management Skills
- Planning skills
- Familiar with Tests Assessments
- Self Learner
Technical Competencies
- Professional Training Delivery
- Quantitative and Qualitative Reporting
- Microsoft Word
- Microsoft Excel
- Expert in PPT and Prezi
Education and Experience:
- Graduate from a Business Administration Bachelors degree holder
- Proficient in relevant computer applications
- Required language proficiency
- Good data entry and typing skills
- Certified TTT holder (Train the Trainer)
- Indicative Years of Experience 0-2 years of work experience/internship in a call center/customer contact center
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