Career Development Training Specialist

ECCO - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Receive proper training from the direct Supervisor and orientation about the organization and ECCO Academy
  • Implement all trainings designated to him/her with the required quality standard of the Academy
  • Assist in implementing the TNA analysis for the organization departments and projects
  • Assist in designing the Academy newsletter, quotations and ads
  • Assist in designing the training material for the training department
  • Deliver effective team building activities and trainings
  • Communicate with the required departments to extract the nomination lists for the training plan
  • Upgrade and update the training profile of each employee
  • Design e-learning videos
  • Research the required and necessary training tools for the organization
  • Correct all tests for all batches delivered and delegated to them
  • Research the latest training material and e-learning methods
  • Perform coaching/training when delegated for Customer Representatives
  • Review & Maintain consistency of training materials.
  • Submit stationary requirements to Supervisor
  • Reporting Training batches attendance and verification
  • Assist in implementing the ROI
  • Deliver any required extra task when asked
Job Requirements
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Team work
  • Analyzes Information
  • Focuses on Process and Quality
  • Multi tasks
  • Presents with Impact
  • Writes with impact
  • Provides Effective Feedback
  • Coaching Skills
  • Relationship Management Skills
  • Planning skills
  • Familiar with Tests Assessments
  • Self Learner

Technical Competencies

  • Professional Training Delivery
  • Quantitative and Qualitative Reporting
  • Microsoft Word
  • Microsoft Excel
  • Expert in PPT and Prezi

Education and Experience:

  • Graduate from a Business Administration Bachelors degree holder
  • Proficient in relevant computer applications
  • Required language proficiency
  • Good data entry and typing skills
  • Certified TTT holder (Train the Trainer)
  • Indicative Years of Experience 0-2 years of work experience/internship in a call center/customer contact center
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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