Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- We are looking for a brilliant experienced and Customer Focused mindset to lead our Customer Journey teams.
- Our client is a foreign well recognized Online travel agency with a yearly award and a very fast growing operations size.
- Looking for an experienced manager who will be leading all teams with direct and indirect relation/impact to customer journey.
Our Hero should be responsible for the below:
Manage the whole Customer Experience domain including:
- Customer Service Teams
- Telesales Teams
- Quality Assurance Team
- Partners Business Teams "Hotels & Air carriers"
- Set plans and processes for a smooth and effortless customer journey within the company
- Define Customer's feedback collection process
- Analysis Customer's pain points and sets corrective actions to maintain a loyal satisfied customer
- Implement and define KPIs that directly enhances CX
- Develop and improve set of available and needed tools and systems
- Cooperate with technical team to provide a smooth and effortless online experience for customers.
Job Requirements
- Faculty graduate
- 5 years of experience in Customer Service/Care with proven record
- Clear proven fingerprint on CX enhancement
- Outstanding Analytical skills
- A leader personality, who knows how to gather her/his team around and create a positive customer centric working environment
- Outstanding Numbers and Reporting mindset
- A deep digger for insights
- Details focused eye
