- Experience Needed:
- More than 5 years
- Career Level:
- Job Type:
- Full Time
Negotiable, Quarterly Bonus + Mobile Allowance
About the Job
- We are looking for a brilliant experienced and Customer Focused mindset to lead our Customer Journey teams.
- Our client is a foreign well recognized Online travel agency with a yearly award and a very fast growing operations size.
- Looking for an experienced manager who will be leading all teams with direct and indirect relation/impact to customer journey.
Our Hero should be responsible for the below:
Manage the whole Customer Experience domain including:
- Customer Service Teams
- Telesales Teams
- Quality Assurance Team
- Partners Business Teams "Hotels & Air carriers"
- Set plans and processes for a smooth and effortless customer journey within the company
- Define Customer's feedback collection process
- Analysis Customer's pain points and sets corrective actions to maintain a loyal satisfied customer
- Implement and define KPIs that directly enhances CX
- Develop and improve set of available and needed tools and systems
- Cooperate with technical team to provide a smooth and effortless online experience for customers.
About this Company
A newly established Egyptian S.A.E company, came to life in February 2018.
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