Night Shift Duty Manager

Raya Corporation - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
4 to 8 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Responsible for mall full operations at night from 12:00 am to 8:00 am
  • Capture and resolve all mall related incidents, guest concerns/complains and different departments’ functions
  • Monitor night shift services schedules
  • Monitor contractors’ works at night and to make sure they fully comply with mall pre communicated regulations
  • Report findings to management
  • Cover all log book assignments that are planned to be executed at night
  • Maintain Mall procedures and regulations at night
  • Escalate violations and operations abnormality to upper management
  • Fully comprehensive of critical areas of mall operations
  • Well versed with operation requirements
  • Handle complains in a courteous manner
  • Maintain guest best experience all the time.

Job Requirements
  • Presentable
  • Interpersonal Level
  • Self-motivated.
  • Ability to work with cross-functional teams.
  • Hard Worker.
  • A+ Service Focus - discovering, meeting and exceeding customer needs and expectations. Develops and grows a relationship for future business and ultimately facilitate the customer decision-making process.
  • Collaborative - Interacts with others in a constructive, positive, and respectful manner.
  • Problem Solving - Anticipates future consequences and trends accurately and has broad knowledge and perspective.
  • Reliable - Maintains personal productivity and effectiveness in the midst of change, ambiguity, or stress.
  • Language Skills
  • Fluent in Arabic and English spoken/written.
  • Experience with Hotels/retail industry is highly preferred

About this Company

Based in Cairo, Raya Holding was established in 1999 when 7 leading IT companies in Egypt decided to merge together to create the Middle East’s largest CIT company.

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