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Job Description
- Liaising with clients in person, over the phone or via email to discuss their travel requirements.
- Making and confirming bookings, often via a Global Distribution System (computerized central reservation system).
- Issuing tickets or relevant documents.
- Providing up to date advice on travel regulations including baggage limits, safety and local customs.
- Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
- Preparing customized itineraries to suit the clients’ preferences and budget.
- Modifying existing bookings to suit a change in clients’ circumstances.
- Researching destinations and keeping up to date with travel industry news.
- Responsible for handling customer enquiries, converting enquiries into sales, ensuring proper service support to customers, and collection of outstanding dues and cash.
- Ensure payments of his/her online/offline bookings and any other associated costs.