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Technical Support Specialist

Bricks 4 Kids
Cairo, Egypt
Posted 6 years ago
32Applicants for1 open position
  • 13Viewed
  • 7In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Receive customer complains and resolve it as first line technical support
  • Escalate to second line technical support if needed
  • Provide training for new customers (Schools and Nurseries)
  • Collection from customers and reporting on a weekly basis
  • Provide reports to direct manager
  • Attending weekly meeting

Job Requirements

  • 1 to 3 years of professional experience
  • Bachelor Degree from a reputable university
  • Previous experience in technical Software support
  • Ability to resolve trouble tickets in a timely manner
  • Capable to handle customer complains and resolve them
  • High ability to establish trust with clients
  • Ability to prioritize the workload and work under pressure
  • Good computer skills (MS Office)
  • Excellent communication and Presentation skills
  • Task oriented and persuasive
  • Good command of both verbal and written English

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