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Job Description
Job Description:
- Receive customer complains and resolve it as first line technical support
- Escalate to second line technical support if needed
- Provide training for new customers (Schools and Nurseries)
- Collection from customers and reporting on a weekly basis
- Provide reports to direct manager
- Attending weekly meeting
Job Requirements
- 1 to 3 years of professional experience
- Bachelor Degree from a reputable university
- Previous experience in technical Software support
- Ability to resolve trouble tickets in a timely manner
- Capable to handle customer complains and resolve them
- High ability to establish trust with clients
- Ability to prioritize the workload and work under pressure
- Good computer skills (MS Office)
- Excellent communication and Presentation skills
- Task oriented and persuasive
- Good command of both verbal and written English