Air Freight Specialist - Alexandria

SUMMARY: The Operations and Customer Service Specialist is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with customers, carriers and potential customers on a daily basis. He/she must be proactive in providing quality customer service and have the ability to handle pressure and responsibility in a fast pace environment, and, in a timely and effective manner. The successful candidate must have good customer service skills and be able to handle dual tasks. Being proactive in providing quality customer service is a must!

DUTIES/RESPONSIBILITIES:

• Handle complete Ocean, Air, Import and Export shipment to include Quotation, Booking, Releasing, Customs Brokerage, Delivery, Invoice and Closing.
• Prepare documentation, dock receipts, bills of lading, export declarations.
• Track and trace cargo as necessary to insure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with carrier/vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other Company branches and agents for customer satisfaction, and to ensure excellent service execution.
• Seek the most profitable mode of shipment while still meeting the customers’ requirements for the movement of freight.