Call Center/Outbound Sales Manager

Future Group - Giza

Applicants for
1 open position
Experience Needed:
7 to 9 years
Career Level:
Job Type:
Full Time
Confidential, Medical Insurance + Semi-annual commission
1 open position
About the Job

Job Summary:

  • The Call Center/Outbound Sales Manager will lead, inspire and manage the performance of a team of Sales Reps that will achieve all sales growth targets, productivity and quality objectives through successful outbound Campaigns. Our call center campaigns are in (English & German) & in different time zones. Our clients are a group of brands working in the translation & localization industry.


  • Responsible of developing and implementing call center sales strategies & objectives in coordination with other functions to meet the brands and corporate strategic objectives.
  • Leadership and management of the sales team members to achieve the required sales target for all brands from different clients and regions.
  • Lead, motivate and develop the sales team capabilities.
  • Contribute to the development and maintenance of call center full process, standards, policies and procedures.
  • Responsible of periodical reports to the Head of Sales & Account Management & brand managers about the company sales, team members’ performance, etc….
  • In coordination with the HR Dept., will be responsible of hiring the best calibers to achieve the required objectives.
  • Work with the brand managers and Head of Sales & Account Management to plan and administer the annual call center budget and sales targets.
  • Work closely with Senior Management, you will be responsible for the delivery of Sales KPIs & targets through planning and managing all call center activities to meet agreed upon sales targets.
  • Responsible of setting sales targets for all the team in coordination with the brand managers & monitoring the sales process to ensure all team members follow standard procedures while communicating with the clients.
Job Requirements
  • 7-9 years of experience in managing a Call Center Sales Team
  • 2-4 years of experience handling call center metrics, statistics and reporting
  • Proven track record leading successful sales operations of call centers with a thorough knowledge of B2B sales.
  • Excellent command of the English language.
  • Experience in workforce planning forecasting.
  • Strong business judgment with a track record of successful negotiations and overall relationship management.
  • Business acumen with the ability to work with cross-functional teams.
  • Ability to coach, train and motivate staff
  • Must be able to demonstrate exceptional personal & managerial skills.
  • Sufficient analytical and critical thinking, creative problem-solving & excellent time management.
About this Company

Future Group was founded in 1994, it has grown into one of the world’s most trusted translation and localization expert houses. We have successfully established a worldwide reputation in meeting our clients’ requirements in the most beneficial and cost-effective way possible.... (More)

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