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Job Description
Act as a frontline interface with customers of 2P. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.
You should have excellent interpersonal, analytical and critical thinking skills. Strong communication skills are also pre-requisite.
ROLE PURPOSE:
- Provide Application support for the customer.
- offers appropriate solutions and alternatives to customers
- manages the balance of benefits for the customer and the business
- appropriately handles objections
- Checks customer understanding
- Gains customer agreement before progressing with offers or solutions
- Familiar with SLAs
- Ensures customer interactions are in line with SLAs.
- Achieving all contractual performance standards on both quality and productivity parts.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Maintain professional work relationships with colleagues, supervisor, and manager
- Team work/Spirit
- Ensure that sub-department functions offer world-class Customer Service at all times
- Assist in ensuring all quality standards are met
- Assist in reporting on and monitor KPI’s and SLA’s
- Develop and deliver areas of process improvement
Job Requirements
- Bachelor of information technology or computer since is preferred.
- Fresh graduate or maximum one year of experience is preferred.
- An Excellent knowledge of SQL Server, MongoDB, ASP.net, IIS, OS (Windows, Linux) and .net applications are required
- Knowledge of network concept. ( CCNA is a plus )
- Good English language.
- Previous experience in Application Support field is preferred.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night hours
- Share knowledge with colleagues and the immediate departments. Proactively manage personal work standards and development.
