Application Support

PERFECT PRESENTAION - Maadi, Cairo

25
Applicants for
3 open positions
15
Seen
12
Shortlisted
3
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable, Over Night Allowance
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job

Act as a frontline interface with customers of 2P. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.

You should have excellent interpersonal, analytical and critical thinking skills. Strong communication skills are also pre-requisite.

ROLE PURPOSE:

  • Provide Application support for the customer.
  • offers appropriate solutions and alternatives to customers
  • manages the balance of benefits for the customer and the business
  • appropriately handles objections
  • Checks customer understanding
  • Gains customer agreement before progressing with offers or solutions
  • Familiar with SLAs
  • Ensures customer interactions are in line with SLAs.
  • Achieving all contractual performance standards on both quality and productivity parts.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Maintain professional work relationships with colleagues, supervisor, and manager
  • Team work/Spirit
  • Ensure that sub-department functions offer world-class Customer Service at all times
  • Assist in ensuring all quality standards are met
  • Assist in reporting on and monitor KPI’s and SLA’s
  • Develop and deliver areas of process improvement
Job Requirements
  • Bachelor of information technology or computer since is preferred.
  • Fresh graduate or maximum one year of experience is preferred.
  • An Excellent knowledge of SQL Server, MongoDB, ASP.net, IIS, OS (Windows, Linux) and .net applications are required
  • Knowledge of network concept. ( CCNA is a plus )
  • Good English language.
  • Previous experience in Application Support field is preferred.
  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on a 24 hours shift basis that will include night hours
  • Share knowledge with colleagues and the immediate departments. Proactively manage personal work standards and development.
About this Company

2P Telecommunication and Information Technology was established in the capital of Saudi Arabia – home to its headquarters - in 2004, when it first launched Wissal, followed by Tarasul in 2005 and a year later by Smart Cash, the first service of its kind in the Kingdom. This... (More)

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