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Job Description
- Finding ways to measure customer satisfaction and improve services.
- Managing a team of customer services staff.
- Handling face-to-face inquiries from customers.
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Analyzing statistics or other data to determine the level of customer service your organization is providing;
- Writing reports analysis the customer service that your organization provides;
- Improving customer service procedures, policies and standards for your organization or department.
- Meeting with other managers to discuss possible improvements to customer service.
Job Requirements
- Experience in Real Estate customer service minimum 3 years
- Very good command in English language and Arabic business writing
- Minimum Age 30 to 40 years old
- Self esteem and confident
- Good negotiation skills.
