Customer Service Agent

Med Right for medical services - Maadi, Cairo

Applicants for
20 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,000 to 2,250 EGP per month
20 open positions
About the Job
  • Maintain beneficiary , client , provider or any caller ‘s satisfaction
  • Survey for beneficiary satisfaction regarding the service provided from the medical network
  • Follow up any complaints raised within call and feed the caller back
  • Raising flag for any suspicious cases, double added beneficiary , ……
  • Monitor real time and calls on queue via shift responsible.
  • Call back the unreached callers from IVR and make sure to solve their inquiries
  • Send to internal departments in case of beneficiary limit issue or any other related department according to the caller complaint or issue
  • Handling customer inquiries within calls.
  • Try to handle the customer complaints after referring to provider, in case failed to handle his complaint refer the complaint to the provider relationship officer.
  • Refer back to CRO in case some benefits not updated on system for specific beneficiary
  • Follow up any exception cases from the CRO in case the beneficiary called such as exceeding the limit on debt note from the client.
Job Requirements
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Talking to others to convey information effectively
  • Service Orientation: Actively looking for ways to help people.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Time management.
About this Company

We aspire, to be clear, simple and efficient to help our clients make the right choices in getting the right healthcare for their employees. And we strongly believe that only good service can secure the loyalty of clients and suppliers alike. This, in the long run, will become a source of new business second to none.

See all Careers and Jobs at Med Right for medical services