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Job Description
Job Purpose
Your key responsibility will be making sure our customers are getting the most value out of our products and services. You will achieve this by developing and maintaining strong relationships with customers and working closely with them to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Roles & Responsibilities
- Own the relationship with customers, including: Increasing adoption, ensuring retention, and satisfaction
- Manage the on-boarding process for new customers
- Build and maintain great relationships with key accounts
- Develop a deep understanding of the customer goals and challenges, offering best‐practice advice and presenting available solutions
- Help solve issues via email, live chat, or phone
- Identify upsell opportunities and work with sales team to present our product offering to all relevant audiences
- Develop a deep understanding and become an expert on the product and its features
- Work with our partner banks to solve customer issues
- Collaborate with Product, Sales and Engineering teams
Job Requirements
Requirements & skills
- You bring 5+ years of experience in Customer Success, Account Management, or Customer Service/Support roles, preferably in the technology/telecommunication industry with at least 2 years of management/leadership experience; previous experience in payments is a big bonus.
- You are fluent in English and Arabic
- You are self-driven and highly motivated to pursue a career in a young dynamic and growing company
- You have a high sense of work ownership
- You have excellent analytical and conceptual skills and your working style is pro-active and result oriented
- You are passionate about helping customers and solving their problems
- You are able to work and communicate in a fast-paced environment
