Web Apps Technical Support Agent

Dimofinf Operations Center - Nasr City, Cairo

15
Applicants for
4 open positions
12
Seen
1
Shortlisted
11
Rejected
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Shift Based
Salary:
Negotiable, KPI + Transposition Allowance
Languages:
Arabic, English
Vacancies:
4 open positions
About the Job

Essential Functions and Responsibilities

  • Answering technical support tickets and solve clients problems
  • Provide technical support services for Dimofinf CMS (Installation, Upgrading and Editing Styles)
  • Perform Q&A responsibilities for project and task level work (testing, test case writing, content maintenance, website assessments etc.).
  • Perform ongoing tests to verify accuracy of client tracking.
Job Requirements
  • Required experience: 2 to 4 years
  • Experience using MySQL databases and solving all kinds of problems related to it.
  • Experience dealing with cPanel and other hosting control panels .
  • Have a good experience in HTML and content management systems (not a developer position).
  • Can work on scripts such as (word press – jumla-vBulletin).
  • Have practical experience supporting website development.
About this Company

Dimofinf Inc provides a wide variety of IT solutions including shared hosting, dedicated servers, web design/developing, E-marketing, and Dimofinf CMS, the leading Arabic content management system. Dimofinf's highly experienced staff of IT engineers provides 24/7/365 support.... (More)

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