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Job Description
- Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
- Record customer bookings
- Provide customers with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries
- Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD
- Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Adhere to existing Customer Service procedures as outlined in the department manuals
- Work under general supervision with regular review and guidance from a supervisor.
- Refer complex and unusual problems to supervisor.
Job Requirements
- Experience in area of responsibility.
- Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
- Demonstrates basic knowledge of a technical or specialty area.
- Readily learns and applies new information/concepts in area of practice.
- Maximum Age 27
- Cairo Residence Only.
