Customer Inquiry Advisor

DHL Express Egypt - Cairo, Egypt

106
Applicants for
3 open positions
52
Seen
6
Shortlisted
17
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
3 open positions
About the Job
  • Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
  • Record customer bookings
  • Provide customers with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries
  • Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD
  • Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
  • Adhere to existing Customer Service procedures as outlined in the department manuals
  • Work under general supervision with regular review and guidance from a supervisor.
  • Refer complex and unusual problems to supervisor.
Job Requirements
  • Experience in area of responsibility.
  • Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
  • Demonstrates basic knowledge of a technical or specialty area.
  • Readily learns and applies new information/concepts in area of practice.
  • Maximum Age 27
  • Cairo Residence Only.
About this Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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