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Job Description
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for both Guests and management.
- Ensure all wake up calls take place at the correct time.
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
- Handle emergency calls immediately and relay comprehensive and accurate information, as required.
- Demonstrate a high level of customer service at all times.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Attend appropriate training courses, when required.
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
Job Requirements
- Bachelor Degree.
- Fluent English language.
- Positive attitude and good communication skills, especially on the telephone.
- Commitment to delivering a high level of customer service.
- Ability to work on your own and as part of a team.
- Ability to work in shifts.
- Competent level of IT proficiency.
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