Customer Service Agent / Italian

Confidential Company - Dokki, Giza

Applicants for
10 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Confidential, Monthly Bonus
Arabic, English, Italian
10 open positions
About the Job

A well established company in Dokki, Cairo is currently expanding it operations and looking to hire young, dynamic, individuals with excellent problem solving skills.

Job responsibilities include

  • Answering inbound telephone calls and emails from customers inquiring about international travel, customers requiring medical or concierge assistance, or customers requiring claims, technical, or language support.
  • Some calls will be of a crisis nature.
  • Provide information on products and services and gather information on customer's specific needs.
  • Coordinate a solution for the customer by involving and directing internal and external specialists.
  • Handle basic administrative tasks within the Assistance Department. Prepare customized materials for clients and/or customers as required.
  • Initiating outbound calls to customers, Service Providers, and Partners to obtain necessary information for the successful resolution of inquiries.
  • Maintaining a high level of responsiveness and efficiency in reaching a resolution that meets the customer’s expectations in a reasonable time-frame.
Job Requirements
  • Professional verbal and written communication skills.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.

The requirements include

  • Excellent command of any of the following languages in addition to English and Arabic.
  • Italian, German, Spanish, French, Dutch, Japanese, Russian and Polish, meanwhile any other language proficiency applications will be considered.
  • Fluency in English is a MUST.
  • Good working knowledge of windows.
  • Fresh graduates are more than welcome to apply as induction training is provided.