Technical Support Engineer

EGYGRAFX - Mohandessin, Giza

61
Applicants for
3 open positions
63
Seen
14
Shortlisted
16
Rejected
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential, bonus
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
3 open positions
Gender:
Males Only
About the Job

We are looking for a technical support specialist to provide product and application support for a range of large format digital printing systems in Signage, Decoration and Textile. You will be the first point of contact for field engineers in relation to technical queries and requests for assistance (installation, repair, training).

Responsibilities

  • Product and application support for the Digital Printing product range
  • Provide a friendly and consistent service to end users
  • Provide technical support to end users
  • Ensure that all requests (from field engineers, end users or internal customers) are professionally handled, scheduled and acted upon to completion
  • Use and update the Knowledge Base to facilitate sharing of knowledge
  • Ensure all work and analysis in relation to the technical request is documented
  • Work with other members of the technical team to ensure standardization of all documentation and procedures.
  • Provide expertise in existing and future digital printing products

Job Requirements
  • Average five years of previous experience within inkjet technology with major known brands (HP, Xerox, Canon,...)
  • Technical support experience in hardware and software.
  • Technical experience in the Digital inkjet printing industry (is preferred)
  • Experience of dealing with and solving complex technical issues
  • Ability to manage the expectations of field-based staff and customers
  • Involvement with the introduction of new products to the field.
  • Good communication skills with customers, suppliers and colleagues.
  • A passion for Customer Service and high technologies.
  • Attention to detail and care for best, fastest and practical solution.
  • Report writing
  • English possession is important (read and write).
  • Own a car.