Social Media Moderator

Job Summary

The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page).

Responsibilities:

• Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
• Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
• Build a knowledge base for each client frequently asked questions
• Implement the online community moderation strategy
• Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms
• Create and provoke worthy conversations with the community
• Ensure a steady pipeline of high quality social content
• Enforce the Social Media Guidelines as defined by the brand
• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
• Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
• Assist with creation and presentation of social media strategy and integrated marketing campaigns
• Interpret the direction of strategy/planning and creative leads
• Utilize social listening tools to generate insights
• Summarize insights and conversations to create actionable, client-facing reports that lead to optimization