Social Media Moderator

AWstreams - New Cairo, Cairo

21
Applicants for
2 open positions
18
Seen
12
Shortlisted
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job

Job Summary

The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page).

Responsibilities:

  • Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
  • Build a knowledge base for each client frequently asked questions
  • Implement the online community moderation strategy
  • Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms
  • Create and provoke worthy conversations with the community
  • Ensure a steady pipeline of high quality social content
  • Enforce the Social Media Guidelines as defined by the brand
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
  • Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
  • Assist with creation and presentation of social media strategy and integrated marketing campaigns
  • Interpret the direction of strategy/planning and creative leads
  • Utilize social listening tools to generate insights
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Job Requirements
  • Not less than 2 years of relevant work experience
  • Sociable with excellent communication and organizational skills
  • High ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
  • Strong understanding of popular social networks – design, functionality, users
  • Fluency in both Arabic and English
About this Company

AWstreams is a full service digital agency that is specialized in social media management, as well as creating vibrant ideas, outstanding websites and creative concepts.

As a leading technological service provider, the agency delivers a wide range of services... (More)

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