Social Media Moderator

AWstreams - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
2 open positions
About the Job

Job Summary

The Social Media Moderator is the face of corporate social media communities (i.e. Facebook Page).


  • Review and moderate all user-generated content and user profiles within forums, comments, images, videos and audio
  • Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience
  • Build a knowledge base for each client frequently asked questions
  • Implement the online community moderation strategy
  • Answer questions on (Facebook, Instagram, e-mail… etc.) and managing any online feedback forms
  • Create and provoke worthy conversations with the community
  • Ensure a steady pipeline of high quality social content
  • Enforce the Social Media Guidelines as defined by the brand
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
  • Identify threats and opportunities in user generated content surrounding brands and report effectively in a timely manner
  • Assist with creation and presentation of social media strategy and integrated marketing campaigns
  • Interpret the direction of strategy/planning and creative leads
  • Utilize social listening tools to generate insights
  • Summarize insights and conversations to create actionable, client-facing reports that lead to optimization
Job Requirements
  • Not less than 2 years of relevant work experience
  • Sociable with excellent communication and organizational skills
  • High ability to actively participate in a wide variety of social media activities such as blogging, community development and management, social bookmarking, commenting, etc.
  • Strong understanding of popular social networks – design, functionality, users
  • Fluency in both Arabic and English

AWstreams prefers having strong proficiency in the following abilities for this job: Problem SolvingEnglish ComprehensionEnglish Writing and Interpersonal Skills.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

AWstreams is a full service digital agency that is specialized in social media management, as well as creating vibrant ideas, outstanding websites and creative concepts.

As a leading technological service provider, the agency delivers a wide range of services... (More)

See all Careers and Jobs at AWstreams
Signup for an employer account and Post your Jobs!