Reservation Manager

Royal Ambassador - Dokki, Giza

69
Applicants for
1 open position
69
Seen
12
Shortlisted
57
Rejected
Experience Needed:
5 to 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
  • Allocate daily tasks to Reservations staff .
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.
  • In general, perform any other duties might requested
Job Requirements
  • 5-7 Years of experience
  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.
About this Company

Royal Ambassador Club is a leading travel Technology expert, B2B and B2C,providing Online travel technology and BPO services founded 2009. Created to empower the Online Travel Agents with instant booking and comprehensive choices, the company began its journey in the Gulf... (More)

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