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Job Description
- Managing inbound/outbound calls and customer service inquiries and complains
- Identifying and assessing customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Respond to any online or telephone queries in a calm and friendly manner.
- Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
- Produce reports on progress within the department and outline any developed strategies to improve.
- Keep records of customer interactions, process customer accounts and file documents
- Greeting and welcoming visitors
- Handle and prioritize all outgoing or incoming correspondence (ex: emails, faxes)
- Handle confidential documents ensuring they remain secure
- Perform basic bookkeeping, filing, and clerical duties
Job Requirements
- 0-2 years of experience
- V.Good English language skills
- V.Good use of computer and MS Office applications (Word, Excel, and power point
- Presentable, Organization Skills and Communication Skills
- Active listening, bargaining skills and able to reconcile differences.
- Strong customer service experience.
