Call Center Agent

Jdar Group - Dokki, Giza

153
Applicants for
4 open positions
153
Seen
100
Shortlisted
36
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
4 open positions
Gender:
Females Only
About the Job
  • Managing inbound/outbound calls and customer service inquiries and complains
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Respond to any online or telephone queries in a calm and friendly manner.
  • Liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints.
  • Produce reports on progress within the department and outline any developed strategies to improve.
  • Keep records of customer interactions, process customer accounts and file documents
  • Greeting and welcoming visitors
  • Handle and prioritize all outgoing or incoming correspondence (ex: emails, faxes)
  • Handle confidential documents ensuring they remain secure
  • Perform basic bookkeeping, filing, and clerical duties
Job Requirements
  • 0-2 years of experience
  • V.Good English language skills
  • V.Good use of computer and MS Office applications (Word, Excel, and power point
  • Presentable, Organization Skills and Communication Skills
  • Active listening, bargaining skills and able to reconcile differences.
  • Strong customer service experience.
About this Company

Jdar Group started mainly to cater for the increasing demand of quality residential and commercial properties in Egypt.Jdar Group has scaled heights of success and customer satisfaction in all its endeavors. We further hope to develop and provide more beautiful and tranquil... (More)

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