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Job Description
As Call Center Manager, you shall be responsible for all Call Center Operations, Systems, updates and upgrades.
You shall be expected to:
- Revisit & update existing Internal Work Procedures Manual
- Follow-up on each Problem-call/Service-call/Support-call received by Agents
- Follow industry best practices.
- Propose new features to facilitate related procedures and tools if necessary.
Job Requirements
- BA/MS degree in HR or Business Administration/Systems
- Excellent command of English
- Excellent working knowledge on Galileo and/or Amadeus Airline reservation systems
- Proven Call Center Management track record
- Experience with Team Management & Motivation
- Experience with Call Center Systems
- Ability to develop and follow procedure
- Experience with Hotels Reservations