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Call Center Manager

A-Systems
Nasr City, Cairo
Posted 6 years ago
113Applicants for1 open position
  • 6Viewed
  • 20In Consideration
  • 57Not Selected
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Job Details

Experience Needed:
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Job Description

As Call Center Manager, you shall be responsible for all Call Center Operations, Systems, updates and upgrades.

You shall be expected to:

  • Revisit & update existing Internal Work Procedures Manual
  • Follow-up on each Problem-call/Service-call/Support-call received by Agents
  • Follow industry best practices.
  • Propose new features to facilitate related procedures and tools if necessary.

Job Requirements

  • BA/MS degree in HR or Business Administration/Systems
  • Excellent command of English
  • Excellent working knowledge on Galileo and/or Amadeus Airline reservation systems
  • Proven Call Center Management track record
  • Experience with Team Management & Motivation
  • Experience with Call Center Systems
  • Ability to develop and follow procedure
  • Experience with Hotels Reservations

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