Call Center Manager

A-Systems - Nasr City, Cairo

103
Applicants for
1 open position
6
Seen
2
Shortlisted
57
Rejected
Experience Needed:
More than 8 years
Career Level:
Manager
Job Type:
Full Time
Salary:
7,000 to 14,000 EGP per month, Performance Based. 60% paid & 40% on performance
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

As Call Center Manager, you shall be responsible for all Call Center Operations, Systems, updates and upgrades.

You shall be expected to:

  • Revisit & update existing Internal Work Procedures Manual
  • Follow-up on each Problem-call/Service-call/Support-call received by Agents
  • Follow industry best practices.
  • Propose new features to facilitate related procedures and tools if necessary.
Job Requirements
  • BA/MS degree in HR or Business Administration/Systems
  • Excellent command of English
  • Excellent working knowledge on Galileo and/or Amadeus Airline reservation systems
  • Proven Call Center Management track record
  • Experience with Team Management & Motivation
  • Experience with Call Center Systems
  • Ability to develop and follow procedure
  • Experience with Hotels Reservations
About this Company

A-SYSTEMS is a company dedicated to develop technical products and services to the tourism industry, to link hospitality services suppliers and hospitality services users together on the Internet.

Established in 1994, A-SYSTEMS developed products to streamline... (More)

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