Network Support Engineer

University of Canada - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job


  • Strong understanding of network infrastructure to be able to initiate investigation of issues that affect a client's ability to maintain a static reliable connection to UCE campus network
  • Understanding of network topology and potential work-around scenarios to mitigate client impact.
  • Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response.
  • Constantly review work instructions for accuracy and solicit improvements through second level support groups.
  • Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
  • Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
  • Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
  • Properly escalate incidents in a timely manner per support guidelines and procedures.
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents.
  • Support project schedules and changes.
  • Maintain technical skills through participation in ongoing training. .
  • Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via pages, email broadcasts or phone.
Job Requirements
  • Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, WiFi
  • Knowledge of Solarwinds, NetCool or other fault monitoring toolsets
  • Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies.
  • Sound understanding and working knowledge of routing protocols such as BGP, EIGRP and OSPF.
  • Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
  • Excellent verbal/written communication, organizational skills, ability to prioritize constant changing work load to meet business demand.
  • Good interpersonal skills and ability to work as a high performing team.
  • MS Office suite proficiency
  • BS degree in Information Systems CS or related field, or 1-2 years relevant work experience preferably in financial services.
  • Preferred: ITIL certification.
About this Company

UofCanada currently hosts the branch campuses of the University of Prince Edward Island (UPEI) and Memorial University of Newfoundland (MUN). Each of the top-ranked programs that these universities offer through the UofCanada branch campus in Egypt is identical to the program... (More)

Industry: Education
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