Network Support Engineer

CIC - Canadian International College - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job


  • Strong understanding of network infrastructure to be able to initiate investigation of issues that affect a client's ability to maintain a static reliable connection to UCE campus network
  • Understanding of network topology and potential work-around scenarios to mitigate client impact.
  • Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response.
  • Constantly review work instructions for accuracy and solicit improvements through second level support groups.
  • Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process
  • Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
  • Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
  • Properly escalate incidents in a timely manner per support guidelines and procedures.
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
  • Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents.
  • Support project schedules and changes.
  • Maintain technical skills through participation in ongoing training. .
  • Responsible for the internal and external communication of issues to management, other internal support groups, and the customers via pages, email broadcasts or phone.
Job Requirements
  • Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, WiFi
  • Knowledge of Solarwinds, NetCool or other fault monitoring toolsets
  • Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies.
  • Sound understanding and working knowledge of routing protocols such as BGP, EIGRP and OSPF.
  • Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
  • Excellent verbal/written communication, organizational skills, ability to prioritize constant changing work load to meet business demand.
  • Good interpersonal skills and ability to work as a high performing team.
  • MS Office suite proficiency
  • BS degree in Information Systems CS or related field, or 1-2 years relevant work experience preferably in financial services.
  • Preferred: ITIL certification.
About this Company

Canadian International College (CIC) was established in 2004 at New Cairo, as the only provider of Canadian Education in Egypt. It is an associate campus of Cape Breton University (CBU) and University of Ottawa (UO) in Canada. CIC offers programs in Business Administration,... (More)

Industry: Education
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