Call Center Agent

Confidential Company - New Cairo, Cairo

26
Applicants for
5 open positions
7
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Negotiable, Negotiable + Overtime, Medical and Social insurance.
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
5 open positions
About the Job
  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions taken.
  • Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
  • Relevant University Degree
  • 0 - 2 years’ experience in a call Center/ Customer services environment, TPA , Hospitals or Medical Centers.
  • Flexible and ability to work shift (Working on Rotational Shifts, accepting night shift till 12:00 am)
  • Thorough knowledge of MS Office applications
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision making skills, able to escalate response to situations when relevant
  • Physically fit to carry out duties.
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